Average Score (301 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

301 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • Ellen M.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I was able to come in and get my vehicle checked out the same day. The staff were very helpful as soon as walk in.

  • Andrea S.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Stephen C.08-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Jessica G.08-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The service team was very polite and communicative during my latest appointment.

  • Railey C.08-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Ricky C.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Morgan J.08-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Service department skips steps. Didn't rotate tires, didn't replace oil change sticker on windshield some other safety features that I would expect to be checked and fixed were not.

  • Mike M.08-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everything went perfect. Service advisor communicated perfectly. Time wasn't long.

  • Everett T.08-15-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Great service and communication as always.

  • Shawn H.08-13-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    My appointment went very smoothly. I really like that a video of inspection is sent to the customer - great feature. My service advisor, Mallory, (I think her name was) was very charismatic and professional. Thanks!