TYPE:ServiceMODEL:TaosYEAR:2023
Was told it would take an hour on the phone. Was told an hour - 2 hours when the car was dropped off. It was 3 and a half hours and that was only because of pressure after 3 hours.
Average Score (301 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
The customer service overall was great. I had to bring my vehicle in 4 times to finally get it fixed. One service advisor (Kevin) was rude to me. I believe he no longer work there...thankfully. I was assigned to Devarius Cortne and he was super nice. He kept me informed about the status of my vehicle. I never even had to call and ask. He made me feel comfortable and thats a big deal for me. He was patient when I was upset. He helped calm my nerves when I had to keep bringing my vehicle in. If I ever have to come back, he is the only service advisor I want to handle my vehicle. The third time I had to come back, he worked with me to get a loaner vehicle on short notice. He made a bad situation positive. One visit he offered to walk me to my vehicle with an umbrella in the rain. When I picked up my vehicle on Monday it was hot outside. He had me remain inside until he brought my vehicle out for me. He had the A/C on and made sure my vehicle was cooled before I got in it. Kind gestures like that made up for any bad situation I had. Thank you for treating me so kindly. Also, the sweet lady at the front desk is just perfect!!
TYPE:ServiceMODEL:ID.4YEAR:2023
Did a great job of getting me in a loaner since my software update took more than a day.
TYPE:ServiceMODEL:TiguanYEAR:2020
Great service and communication!
TYPE:ServiceMODEL:ID.4YEAR:2023
Everything was done as expected!
TYPE:ServiceMODEL:TaosYEAR:2023
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
From start to finish, the car buying experience was absolutely seamless. The sales team was knowledgeable, patient, and never pushy. They took the time to understand what I wanted. The paperwork was handled efficiently, and they even followed up after the sale to ensure I was happy with my purchase. I felt respected and valued throughout the process — highly recommend this dealership and sales consultant Seth Bowden to anyone looking for a hassle-free experience!
TYPE:ServiceMODEL:TaosYEAR:2024
The whole service team, from the director to the advisor, went above and beyond to address my issue. I have never had a business show me that I matter to them.
TYPE:ServiceMODEL:TaosYEAR:2022
Service was fine, but overall as a customer I feel like I'm being price gouged time and time again. I'm happy with my car and how I'm treated by the team at VW North Nashville, but I simply cannot afford to continue being financially extorted. Service is about 8/10, Prices for said services 0/10