TYPE:ServiceMODEL:ID.4YEAR:2023
We were told several times that our car would be ready by the end of day Saturday and it was not. Many of my text questions about the car were not answered.
Average Score (301 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2024
Was in and out and your employees were very professional
TYPE:ServiceMODEL:AtlasYEAR:2019
I always enjoy the prompt service I receive at this location.
TYPE:ServiceMODEL:AtlasYEAR:2018
I have been a customer at this VW for the last 10 years. This was my first time having my car serviced at the remodeled building/service center. It was a wonderful experience. It was so clean and clearly laid out. I was a complete spaz that day, and Chris (I think - so sorry if I am wrong) was great! He was so patient with me, kind, and professional. I came in for my 50k service as well as a recall, and everything was great. I was glad to see fresh faces in the service department and to see everyone working as a team. When I used to bring my car in, it was usually one person working their tail off and everyone else kicked back wasting time. This experience felt much more professional and efficient.
TYPE:SalesMODEL:TaosYEAR:2025
Great service! Answered all my questions and got me the car I wanted!
TYPE:ServiceMODEL:AtlasYEAR:2024
My experience in the past was not the best, for that reason I decided to go to WV Cool Spring. Now with Mr. Daniel Rodriguez in WV North Nashville it was completely different. His kindness and his interest in resolving any issues make the difference.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
I came in with issues with my car using an excessive amount of oil. Chris was able to get me in and kept me updated with the issue. The car was fixed while I waited which was great as this is my main driver.
TYPE:ServiceMODEL:TaosYEAR:2022
Everything was great. I scheduled my appointment online. Went in. They were very attentive, helpful, and I feel they went above and beyond honestly... I manage a hotel and it's hard to come across the "your the reason this country has to put directions on shampoo" kind of people for me lately. So, appreciate your stellar staff (only dealt with service this time) but even during the sales process they were wonderful too. Thanks guys!
TYPE:ServiceMODEL:AtlasYEAR:2022
The young the assisted was very good, unfortunately I didn't think he had a very good supporting cast.
TYPE:ServiceMODEL:TaosYEAR:2024
Lovely new building and the service staff is exceptional