2431 Gallatin Pike N.
Madison, TN 37115
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:JettaYEAR:2025
I enjoyed working with Harold as a salesperson. He was not pushy and was very reasonable. We came prepared and got almost everything we asked for. He was pleasant and professional. He showed aptitude for dealing with different types of people and was humble.
TYPE:ServiceMODEL:AtlasYEAR:2019
Was told diagnostic fee was $99 after reduction from $139. Still was charged full price of diagnostic
TYPE:ServiceMODEL:ID.4YEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2020
The service I received was amazing
TYPE:ServiceMODEL:TiguanYEAR:2021
I had a great experience at the Volkswagen North Service Department yesterday. The newly renovated dealership was very welcoming with a comfortable waiting area. My service advisor, DC, always provides amazing customer service. He makes sure to communicate updates on the estimated time for completion of my vehicle oil change service. He also educates me on recommended services based on the multi-point inspection. He's very knowledgeable and professional every time I bring my vehicle in for service.
TYPE:SalesMODEL:JettaYEAR:2025
Nothing to add, great service
TYPE:ServiceMODEL:AtlasYEAR:2018
Chris was my advisor from day one and his willingness to help was outstanding! Due to him not working on the weekend, I followed up with DC. He was informative and most helpful! I appreciate Carlock VW for assisting me with my Atlas. I will return soon for more services, just hoping it’s not for a lost key lol
TYPE:ServiceMODEL:TiguanYEAR:2018
The service was excellent and even when the vehicle needed longer to complete they gave me a loaner vehicle. That was very considerate and great service.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
I was very happy that this recall service was completed quickly, in fact, more quickly than I was told by my service rep. My only complaint was that after the service, the interior of my car smelled very strongly of gasoline. I understand that this was likely due to the nature of the service, but I am still struggling to get the odor out of the car.