Average Score (302 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

302 Ratings

4.8 Average

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  • Gil O.05-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Still need to order part and then I need to go back.

  • Michael W.05-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Staff was friendly, service department and waiting area very clean. Service advisor got me in and out quickly.

  • Stephanie L.05-11-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    No one called to update me, I had to call and make sure the tow truck got it there, call back to see if it there was any update at the end of day one, call back the afternoon of day two to see if there was an update. Then when they did call they just said “your car is ready”. I had to specifically ask what they found, which was nothing. Very poor customer service every time I have had to deal with this dealership. It’s like they know they can be rude because they are the closest dealership. So disappointing.

  • Kevin L.05-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Problem was hard to find, but it's fixed now

  • Stephen C.05-11-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I Got In and Out !

  • Daniel D.05-07-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Aric C.05-06-2025

    TYPE:SalesMODEL:Golf RYEAR:2024

    Friendly staff

  • Jonathan M.05-06-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Seth B.05-05-2025

    TYPE:ServiceMODEL:BeetleYEAR:2019

    Penny and Chris were great!

  • Crystal S.05-05-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Your repairs cost too much money.