TYPE:ServiceMODEL:AtlasYEAR:2022
Average Score (302 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2018
TYPE:ServiceMODEL:BeetleYEAR:2018
The service department always addresses my.needs.
TYPE:ServiceMODEL:TaosYEAR:2023
Was told it would take an hour on the phone. Was told an hour - 2 hours when the car was dropped off. It was 3 and a half hours and that was only because of pressure after 3 hours.
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TaosYEAR:2022
The customer service overall was great. I had to bring my vehicle in 4 times to finally get it fixed. One service advisor (Kevin) was rude to me. I believe he no longer work there...thankfully. I was assigned to Devarius Cortne and he was super nice. He kept me informed about the status of my vehicle. I never even had to call and ask. He made me feel comfortable and thats a big deal for me. He was patient when I was upset. He helped calm my nerves when I had to keep bringing my vehicle in. If I ever have to come back, he is the only service advisor I want to handle my vehicle. The third time I had to come back, he worked with me to get a loaner vehicle on short notice. He made a bad situation positive. One visit he offered to walk me to my vehicle with an umbrella in the rain. When I picked up my vehicle on Monday it was hot outside. He had me remain inside until he brought my vehicle out for me. He had the A/C on and made sure my vehicle was cooled before I got in it. Kind gestures like that made up for any bad situation I had. Thank you for treating me so kindly. Also, the sweet lady at the front desk is just perfect!!
TYPE:ServiceMODEL:ID.4YEAR:2023
Did a great job of getting me in a loaner since my software update took more than a day.
TYPE:ServiceMODEL:TiguanYEAR:2020
Great service and communication!
TYPE:ServiceMODEL:ID.4YEAR:2023
Everything was done as expected!
TYPE:ServiceMODEL:TaosYEAR:2023