Average Score (301 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

301 Ratings

4.8 Average

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  • Andie P.03-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Kent B.02-25-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Blake and Seth went over and beyond for me. Did not let "I can't" be an answer. Great job by everyone.

  • Ciara C.02-25-2025

    TYPE:SalesMODEL:AtlasYEAR:2024

    Marco and team made the buying process easy. They were friendly and persistent but gave us space & time to make a decision. They always made us feel comfortable and welcome. If I had to offer some improvement suggestions, I would say more transparent math would be helpful (e.g. I had to ask what the interest rate was a couple times) and maybe a walkthrough post purchase of setting up Bluetooth, etc

  • Catherine L.02-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Our customer service rep, DC, was fantastic. He was kind, helpful, made sure we understood what was happening and provided us with just great service.

  • Carolyn K.02-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Kevin was amazing in helping me. He kept me informed, worked with my warranty company and ultimately ensured my vehicle got fixed. I felt like a valued customer and like I could really trust Kevin.

  • Michael P.02-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Always a great experience at VW North Nashville. Fantastic Team!

  • Scott S.02-19-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The sales person Stuart was great, but it would have been nice if the process was faster. I was there for hours.

  • Paul M.02-18-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2021

  • Bayonca C.02-15-2025

    TYPE:ServiceMODEL:PassatYEAR:2022

    Because everyone is always so nice and helpful.

  • Everett T.02-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Chris kept me informed from the moment of check in to completion of work. The young man, whose name I did not get, that took my payment and escorted me to me car was so nice too.