TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Great customer service
Average Score (301 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2018
Couldn’t prove to me what exactly was going on with my car.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
The customer service is always great but the price discrepancy between the different VW dealerships is crazy to me. I just moved from Memphis where an oil change was $115 all in. In Nashville I just paid $200 for an oil change! How does that make sense for a customer. I informed them that I would start going to an Indie shop. If the organization could regulate basic service costs at dealerships maybe you guys would have more loyal customers.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:SalesMODEL:JettaYEAR:2025
Harold was a great listener. I told him what I was looking for and how I wanted it to go. He heard was I saying and compromised with me. Thomas is a great sales manager. He helped Harold and I get where we needed to be to make it work.
TYPE:ServiceMODEL:AtlasYEAR:2022
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
Staff was friendly and alerted me of services on my vehicle I wasn’t aware of.
TYPE:SalesMODEL:JettaYEAR:2025
Great experience, the best dealership I have ever been too.
TYPE:ServiceMODEL:TiguanYEAR:2020
Thank you Kevin. Robert was totally surprised and couldn't believe when i told him that he helped get the remote start installed. He Loves it.
TYPE:ServiceMODEL:JettaYEAR:2021
Kevin was very helpful in communicating with me on the status of the work on my car.