TYPE:ServiceMODEL:TaosYEAR:2024
Devarius was super friendly and helpful. Explained the concerns I have with my car and did it with care.
Average Score (302 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2024
Robin was absolutely amazing to work with. He made sure that I understood everything that was wrong with my car and made sure it got fixed quickly. 100% would recommend Volkswagen or north Nashville to anyone looking to by a car!
TYPE:ServiceMODEL:AtlasYEAR:2022
We initially experienced some communication issues when I described the problems I was hearing/feeling with my car. They weren't relayed to the shop technicians properly, so I had to discuss the issues with them multiple times. In the end (although the problem was not found, the service staff was nice and we talked next steps.
TYPE:SalesMODEL:TiguanYEAR:2025
Marco made the process easy and straightforward.
TYPE:ServiceMODEL:BeetleYEAR:2019
Poor communication
TYPE:ServiceMODEL:JettaYEAR:2023
Service agent didn't explain how a payment request would be sent. He left before I returned. They did 0 cleaning. A windshield wiping would have made me happy. When I drove off the tire air pressure light came on and I had to drive back to get it corrected.
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Service desk was easy to get a hold of but continued to provide me updates about a part being delivered that never manifested accurately. There were delays after delays and many excuses for why a part was not being delivered. After many days we were told that they learned the part was backordered, but there was no urgency to remediate the issue and communicate any updates to us. Countless apologies for the delays from the staff, but every day the delivery was pushed back another day or two. Before long it was 3 weeks. Not to mention this was for an issue we had already brought it in for and they claimed it was fixed then.
TYPE:ServiceMODEL:AtlasYEAR:2024
Friendly staff and great service
TYPE:ServiceMODEL:ID.4YEAR:2023
First time visiting VW of North Nashville since moving from California. I was greeted by staff who thoroughly assessed the outside and inside of my vehicle. Then proceeded to explain the inspection details for the service. Members were friendly and professional.