Average Score (302 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

302 Ratings

4.8 Average

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  • Lance B.09-01-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Went in for an oil change. On the way home several warning lights appeared on the vehicle. Scheduled another appointment to check that out.

  • Kimberly S.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Raymond L.09-01-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Andrea B.08-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    I would have given five stars but was disappointed when I picked up my car and the complimentary car wash was not done. It was offered and I was looking forward to driving my clean car. I really liked the uber service that is nice. Also, I did not like the 3% charge added to my bill for using a credit card. Everyone was really nice though.

  • Stuart F.08-29-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2019

    The VW North Service Team cares about their customers. It truly shows!

  • Gary F.08-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I usually get my car serviced at Hendrick VW in Dallas, Tx. No drop off, great customer service, timely, and if I am in town. I would use the again.

  • Jeremy K.08-28-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

    Fast and professional service.

  • Rena N.08-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Great service and excellent communication.

  • Mark S.08-25-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Toni O.08-25-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    DC was extremely helpful and I received wonderful customer service.