Average Score (301 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

301 Ratings

4.8 Average

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  • Gregory H.06-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Flawless customer service and the young man who assisted me upon arrival was very courteous and willing to assist when I needed to make a last minute change to my service.

  • Crystal S.06-24-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great customer service and great support. They were able to answer all my questions and let me know what needed to be done to my car in the future.

  • Jocelyn M.06-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Carmen S.06-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Chris Marks was amazing. He explained everything in detail. Made sure I knew what to expect and was honest about wait time. He provided ride share services to and from the dealership!

  • Margo M.06-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Great customer service and attention to detail.

  • Kimberley W.06-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    5 stars Did a wonderful job

  • Carla G.06-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Ubaid T.06-18-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    The shop went above and beyond to help me in a situation where my sunroof had spontaneously exploded and good willed it despite VW America not wanting to cover it under warranty.

  • Craig W.06-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Everything went smoothly from start to finish

  • Martinas G.06-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Pricing was good. I was happy with customer service and scheduling logistics.