Average Score (302 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

302 Ratings

4.8 Average

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  • Frances B.08-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Five star.

  • Elsa D.08-25-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    DC was helpful in quickly scheduling and getting us in and out.

  • David M.08-23-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

  • Ellen M.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    I was able to come in and get my vehicle checked out the same day. The staff were very helpful as soon as walk in.

  • Andrea S.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Stephen C.08-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Jessica G.08-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The service team was very polite and communicative during my latest appointment.

  • Railey C.08-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Ricky C.08-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Morgan J.08-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Service department skips steps. Didn't rotate tires, didn't replace oil change sticker on windshield some other safety features that I would expect to be checked and fixed were not.