TYPE:ServiceMODEL:TiguanYEAR:2020
You'll just have great customer service.
Average Score (301 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2019
The order for my part was cancelled after I had been waiting a week. Maybe don’t cancel orders?
TYPE:ServiceMODEL:AtlasYEAR:2019
-Service inspection on my vehicle found my steering rack is failing (attached service record from today 5/16) -Due to no part availability from the manufacturer, we were unable to repair the vehicle at this time -I inquired about a loaner vehicle when picking up the vehicle at the dealership and was instructed to call customer service -Customer service stated they did not have control over a loaner and instructed me to call you again (Case number 06830539) -Due to safety concerns as well as risk for further damaging the vehicle, I am unable to continue to drive my car in its current condition -When discussing the issue with you today you stated you did not have enough loaners to offer a vehicle and instructed me to again call customer service Upon investigation it appears VW Atlas vehicles 2019 have had recalls issued on this part although my VIN was not part of this recall. I have also noted this is a common issue with part availability related to steering racks for VW Atlas. If I am able to verify I have reliable transportation, I am happy to pay for and order the part. At this time, until that is secured I will not be doing so.
TYPE:ServiceMODEL:JettaYEAR:2020
Service was done quickly and I was communicated with/updated frequently. A couple of additional areas found that would likely need to be serviced at the next service appointment, but knowing about them now is very helpful.
TYPE:ServiceMODEL:JettaYEAR:2019
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2023
We were able to get in for a scheduled appointment the same week we called. Service was prompt and efficient.
TYPE:ServiceMODEL:AtlasYEAR:2023
Still need to order part and then I need to go back.
TYPE:ServiceMODEL:TiguanYEAR:2022
Staff was friendly, service department and waiting area very clean. Service advisor got me in and out quickly.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
No one called to update me, I had to call and make sure the tow truck got it there, call back to see if it there was any update at the end of day one, call back the afternoon of day two to see if there was an update. Then when they did call they just said “your car is ready”. I had to specifically ask what they found, which was nothing. Very poor customer service every time I have had to deal with this dealership. It’s like they know they can be rude because they are the closest dealership. So disappointing.